The email will be from the SensusAccess service. The subject will note that the message is from SensusAccess, and it will include the name of the file that was processed.
How will I know that the file has been successfully submitted?
After submitting your file, a receipt will display informing you that your file was successfully submitted.
I tried to send a document for conversion but I got nothing back. What's wrong?
Several things may have gone wrong.
Did you enter your email address correctly? If you aren’t sure, resubmit your document, being careful while typing your email address.
Did the email from SensusAccess (pony@sensusaccess.com) get caught in your spam filter? Check to see if it is in your junk-mail folder. If it is, mark it as not junk and/or add it to your Safe Senders list.
Did you allow enough time? Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents – for example textbooks in image-only PDF – may take several hours to convert into a Microsoft Word document or MP3 audio file.
Which Tagged PDF option should I choose: text over image or image over text?
In most cases, you will choose “Tagged PDF: Text Over Image.” This means that you are prioritizing the text in the document over the images.
Selecting the “Text Over Image” option causes PDF and image-type documents to be OCR processed and returned with the recognized text in a layer on top of the original image. Selecting the second option causes PDF and image-type documents to be OCR processed and returned with the original image in a layer on top of the recognized text. The quality of the text recognition is identical in the two options.
Presenting the recognized text on top of the original image will result in much clearer text. However, logos and other graphical elements may appear blurred or even appear disfigured. Presenting the original image on top of the recognized text will retain all original graphical elements, but the visual presentation of the text will not be sharpened.
How long is the average turnaround time for conversion using SensusAccess?
Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents – for example textbooks in image-only PDF – may take several hours to convert into a Microsoft Word document or MP3 audio file.
Is there a limit to the size of the files you can upload to the service?
Yes. The file size is limited to approximately 50 MB. For files larger than 50 MB, if possible, reduce the file size (e.g., divide it into smaller sections).
Can I send multiple documents to the SensusAccess Service at the same time?
Yes, you can submit multiple files for conversion with a single request. Note that all files must be of the same file type and all files will be converted to the same target format.
To send multiple documents, after clicking Choose Files, select all of the files you want to send then click Upload.
Does SensusAccess convert from language to language?
No. SensusAccess does not currently support language-to-language translation, although the vendor is considering this functionality as translation software matures and improves in quality.
Can I submit an MP3 file and get a textual document back?
No. SensusAccess does not currently support voice recognition from audio files, although the vendor is considering this functionality in the future as voice recognition software matures and improves in quality.
How is the privacy of the user protected using SensusAccess?
The SensusAccess workflow is entirely automated and no humans are involved in the conversion process. Documents and conversion requests can be uploaded on encrypted connections and once a conversion is completed, all traces of it are deleted except for a few anonymous details used by Sensus for statistical purposes (e.g., file type).
What happens with documents after they are processed with SensusAccess?
Documents submitted for conversion by SensusAccess are deleted immediately after the conversion has been completed.
Is it possible to have SensusAccess send converted files to multiple emails addresses?
No, you can only specify one email address as the recipient of the result of a conversion. However, the service can send to distribution lists, if several people need to receive copies.
Which browsers are supported by SensusAccess?
SensusAccess can be used with all modern browsers. There are known issues with older versions of Microsoft Internet Explorer; these can be overcome by adding the SensusAccess web form to the list of sites to be run in compatibility mode. Please report any browser compatibility issues encountered with SensusAccess to support@sensus.dk.
I'm trying to upload a document but cannot get beyond step 1 - Upload your document. What is wrong?
The SensusAccess form maintains a set of settings of the current session. However, these settings – such as the language selection – times out after about 20 minutes. If you experience that you do not seem to be able to get beyond step 1, reload the form.
